Did you ever purchase a brand-new mattress and when it was delivered it was flawed.
This happened to me. When I went to lay down on my mattress that evening, I was shocked and amazed. In the middle of the mattress was a huge crevice.
The left side was lower and softer and the right side higher and harder. This mattress was supposed to be a firm mattress.
I called the company immediately and the women informed me that she would send someone to measure the mattress depth.
It had to be a full inch before they could exchange it.
The man came out and measured the top of the mattress and took pictures.
Now looking at the mattress you do not see the lump. You have to lay on the mattress in order to feel the lump.
So, I ask you. Why are they measuring on the top of the mattress where the lump does not show.
When the women called me back, she said, “yes there is an imperfection but it was only ¼ of an inch,
“Sorry.”
The sorry means that if I want another matters exactly like the one I purchased I have to pay for it again.
If I want another mattress, I can trade it and pay the price difference and pay for the delivery.
Was I mad. I was furious. She didn’t have to sleep on an uncomfortable brand-new mattress.
What happened to customer service? When something is delivered defective no matter what if the customer is not happy the company should make the customer happy by giving the customer a mattress that is not defective.
Did this ever happen to you?
What do you think? Copy right Linda Meckler 2023